Shipping policy

SHIPPING POLICY

Last updated: September 2026

This Shipping Policy explains how KivoraShop processes and ships orders.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable holidays.

Processing may take longer during holidays, promotions, periods of high order volume, or circumstances outside our reasonable control.

2. SHIPPING DESTINATIONS

KivoraShop primarily serves customers in the United States.

Shipping availability, methods, costs, and estimated delivery times may vary depending on the product and destination.

Available shipping options will be displayed during checkout when applicable.

3. ESTIMATED DELIVERY TIMES

Delivery estimates may vary depending on the product, destination, shipping method, carrier, and fulfillment location.

The delivery estimate displayed on the product page, checkout, order confirmation, or shipping confirmation should be considered the most relevant estimate available for your order.

Order processing time is separate from shipping transit time.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

4. SHIPPING COSTS

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Some products or promotions may qualify for free shipping.

5. TRACKING

When tracking is available, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier's system to update after a tracking number or shipping label is created.

6. MULTIPLE PACKAGES

Orders containing multiple products may be fulfilled from different locations.

As a result, items from the same order may arrive separately and at different times.

Separate tracking information may be provided when available.

7. SHIPPING DELAYS

Delivery may occasionally be affected by carrier disruptions, weather, holidays, customs processing, high shipping volumes, transportation disruptions, or other circumstances.

If your order has not arrived within its estimated delivery window, contact:

support@kivorashopp.store

We will investigate the shipment and provide an appropriate resolution based on the circumstances and applicable law.

8. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information.

If you discover an error, contact us as soon as possible.

We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once processing or shipment has begun.

9. LOST OR UNDELIVERED PACKAGES

If tracking shows an unusual delay or your order has not arrived within the estimated delivery window, contact us.

We may ask you to confirm your shipping information and other relevant order details.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement, reshipment, refund, or another available remedy.

10. PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, check the delivery area, household members, neighbors, building management, or other safe locations and consider contacting the carrier.

If the package remains missing, contact us and we will review the available delivery information.

11. DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, contact support@kivorashopp.store.

The matter will be handled according to our Return & Refund Policy and applicable law.

12. INTERNATIONAL SHIPPING

If shipping outside the United States is offered, international orders may be subject to customs procedures, taxes, duties, or other charges imposed by the destination jurisdiction.

Where such charges are not collected at checkout, they may be the recipient's responsibility, subject to applicable law.

13. RETURNS

Do not automatically return products to the address printed on the original shipping package.

Return locations may differ from the original fulfillment location.

To request a return, contact support@kivorashopp.store within 30 days after receiving an eligible product.

We will provide return instructions and, when applicable, the appropriate return address.

All returns are subject to our Return & Refund Policy.

14. ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed after fulfillment or shipment begins.

15. CONTACT

KivoraShop
Email: support@kivorashopp.store
Website: kivorashopp.store

We aim to respond within 1–2 business days.