Frequently Asked Questions
Quick answers about orders, shipping and returns. Can't find what you need? Email support@kivorashopp.store.
Shipping
How much does shipping cost?
Shipping is free on every U.S. order. No minimum purchase.
Shipping is free on every U.S. order. No minimum purchase.
How long will my order take to arrive?
Orders are processed within 1–3 business days and are typically delivered within 6–15 business days after they ship. Delivery times are estimates and may be longer during holidays or peak seasons.
Orders are processed within 1–3 business days and are typically delivered within 6–15 business days after they ship. Delivery times are estimates and may be longer during holidays or peak seasons.
Do you ship outside the United States?
Not at this time. We currently ship to addresses in the United States only.
Not at this time. We currently ship to addresses in the United States only.
Why did my items arrive in separate packages?
Products in the same order can ship from different locations, so they may arrive separately and have different tracking numbers.
Products in the same order can ship from different locations, so they may arrive separately and have different tracking numbers.
Orders & Tracking
How do I track my order?
As soon as your order ships, we'll email you a tracking link. You can also visit our Track Your Order page for step-by-step help.
As soon as your order ships, we'll email you a tracking link. You can also visit our Track Your Order page for step-by-step help.
Can I change or cancel my order?
Email us as soon as possible. We'll do our best to update or cancel your order before it's processed, but changes can't be guaranteed once it has shipped.
Email us as soon as possible. We'll do our best to update or cancel your order before it's processed, but changes can't be guaranteed once it has shipped.
I entered the wrong shipping address. What should I do?
Contact us right away with your order number and the correct address. We'll try to update it before the order ships.
Contact us right away with your order number and the correct address. We'll try to update it before the order ships.
Returns & Refunds
What is your return policy?
You can request an eligible return within 30 days of delivery. See our full Return & Refund Policy.
You can request an eligible return within 30 days of delivery. See our full Return & Refund Policy.
How do I start a return?
Email support@kivorashopp.store with your order number, the item and the reason. Please don't send anything back before you receive our return instructions, and don't use the address on the original package.
Email support@kivorashopp.store with your order number, the item and the reason. Please don't send anything back before you receive our return instructions, and don't use the address on the original package.
My item arrived damaged or isn't working. What now?
We're sorry! Email us with your order number and a photo or short video of the issue, and we'll make it right with a replacement or refund.
We're sorry! Email us with your order number and a photo or short video of the issue, and we'll make it right with a replacement or refund.
Products & Payment
How do I know if a product works with my phone or car?
Each product page lists compatibility details. If you're not sure, email us before ordering and we'll help you choose.
Each product page lists compatibility details. If you're not sure, email us before ordering and we'll help you choose.
Is checkout secure?
Yes. Checkout is powered by Shopify and your payment information is encrypted. Available payment methods are shown at checkout.
Yes. Checkout is powered by Shopify and your payment information is encrypted. Available payment methods are shown at checkout.
How can I contact you?
Email support@kivorashopp.store or use our contact form. We reply within 1–2 business days, Monday through Friday.
Email support@kivorashopp.store or use our contact form. We reply within 1–2 business days, Monday through Friday.