Track Your Order
Here's how to find out where your package is.
STEP 1
Check your email
When your order ships, we send a shipping confirmation email with your tracking number and a tracking link. Check your spam or promotions folder too.
STEP 2
Open your order status
Click "View your order" in your order confirmation email, or sign in to your account to see your order status and tracking details.
STEP 3
Still need help?
Email support@kivorashopp.store with your order number and we'll look it up for you within 1–2 business days.
Good to know
When will I get my tracking number?
Orders are processed within 1–3 business days. You'll receive tracking by email once your order ships.
Orders are processed within 1–3 business days. You'll receive tracking by email once your order ships.
My tracking hasn't updated in a few days.
That's normal early on. Tracking can take a few days to show movement while your package is on its way. Typical delivery is 6–15 business days after shipping.
That's normal early on. Tracking can take a few days to show movement while your package is on its way. Typical delivery is 6–15 business days after shipping.
I got more than one tracking number.
Items in the same order can ship separately, so each package may have its own tracking number.
Items in the same order can ship separately, so each package may have its own tracking number.
Tracking says delivered, but I can't find it.
Check around your delivery area, with neighbors or your building's mailroom. If it's still missing, contact us and we'll help. See our Shipping Policy for details.
Check around your delivery area, with neighbors or your building's mailroom. If it's still missing, contact us and we'll help. See our Shipping Policy for details.